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The Avenue Hotel
Terms & Conditions
On booking a room, a valid credit or debit card must be available duration of your stay must be given as a guarantee. By agreeing to these terms you agree that a pre-authorisation may be done on the given card. No monies will be taken from the card prior to arrival without consent from the card holder but will be used for none cancellations.
All cancellations must made 1 pm the day before arrival to avoid charges. Failure will result in the first 24 hour charge of the complete booking for the room excluding breakfast.
The Avenue Hotel and Bar operates a strict no smoking policy. We do not offer smoking rooms. We do provide 24 hour access to an outdoor covered area for smokers. If we find any evidence of smoking in a room, a minimum fine of Â£50 will be applied.
Removed Room Itinerary items will be charged.
All damages, Breakages & Spoilage will be charged.
The Avenue Hotel and Bar offers free off-road parking to all of our guests and customers. The Avenue Hotel & Bar cannot accept responsibility for any damage or Theft that occur whilst parked on our property. Please do not leave any valuables in your car whether on display or not.
We kindly ask guests to leave their key fob at reception whenever they leave the hotel and re attach the fob with the keys on return. This allows us to keep a register of who is in the hotel at any one time in case of an emergency. Any lost keys will be charged.
Breakfast is not included in the price of your room. While booking your room on line or on the phone you will be given the option of adding breakfast to your room. If you do not add breakfast at the time of booking you are free to do so at any time.To avoid disappointment we ask that you order breakfast before 19.00 (7 pm) the day before breakfast is required. If breakfast is ordered, you can cancel this choice any time up until 19.00 (7 pm) the night before. Any cancellations after this time will be charged to your room as provision will have already been put into place.Please ask about timings on arrival if not informed.
Check in time is 14.00 (2 pm). If you would like to check in any earlier than this you must check prior to arrival. Early check-ins are subject to availability and cannot be guaranteed without prior agreement. Early check-ins may incur additional charges depending on the length of the extension. These charges are made at the managementâ€™s discretion.
On arrival you will find that the front door to the property locked. There is a door bell to gain entry. On check-in you will be given door access to enter the door that will grant guests access 24 hours a day. (Guests must not give this to anyone who is not a booked in resident). Alternative you can access the hotel through the public bar during opening hours.
Check out time is 10.30 in the morning.
Late check outs are subject to availability and cannot be guaranteed without prior agreement. Late check outs may incur additional charges depending on the length of extension. These charges are made at the managementâ€™s discretion.
If you are not happy with any aspect of your stay or the service you receive please donâ€™t hesitate to speak to us about it. In the unlikely event that a problem does occur, it can often be rectified immediately. If you feel you are unable to speak to us about any problems that may arise you can write to us or e-mail the hotel directly. We will endeavour to respond to all feedback.
Right to Refuse
Management reserves the right to refuse service to anyone without explanation of their actions. Any guests found to be causing a nuisance to other guests or staff will be asked to leave immediately without any refund. Management reserves the right to eject and person/s in breach of any of the above.
The Avenue Hotel operates a Zero-Tolerance Drugs policy. Anyone found in possession of any Illegal Substances will be asked to leave immediately Without a Refund.
Free Wi-Fi is available to our guests.
The Avenue Hotelcannot accept responsibility for any loss or damage to any personal belongings while staying at the hotel.
If staying for a long period of time or working unsociable hours please notify us on booking. We require access to your room every day.
All rates are subject to availability. Management reserve the right to change prices ofrooms without notice.
Management reserves the right to set a minimum stay value during busy periods or during.These will be displayed on our website if in effect.
Children are welcome in all public areas of The Avenue Hotel and bar. Children must not be seated at the bar. Unfortunately, The Avenue Hotel and bar cannot be held responsible for the language of other guests although we do ask that all guests respect all other guests including those with children.
The Avenue Hotel and Bar cannot accept responsibility for any errors displayed on-line. We will endeavour to correct any mistakes brought to our attention as quickly as possible.