Summary
4.6

Excellent value for money - Rating 5/5

This us our second stay at the Avenue, whilst we are attending an event at Arena UK. Close to restaurants and shops, we were able to grab a bite to eat. Our room was clean and comfortable. I have nothing negative to say.

Reviewer: Anthea P | Sat 27th Apr 2024 | 21 hours ago


Great- Rating 5/5

Great host's as always. Food very good aswell

Response

Thank you for your reviewWarm regardsThe Avenue Team

Reviewer: Jake | Fri 26th Apr 2024 | 1 day ago


Nice place but way too noisy- Rating 1/5

Hotel Looks nice but didn’t get any sleep whatsoever. Could hear people snore,neighbours tv,could hear people walking upstairs on squeaky floors. But the worst was the drill like noise after other guests use toilet,very loud made me jump at least 10 times at night. Had to use earplugs and still couldn’t sleep. This was my second stay in this hotel,first time could hear everything too but i hoped that second time won’t be as bad and turned out to be even worse. Had exams the next morning and was completely shattered,didn’t sleep at all.Won’t stay again unfortunately.

Response

Sorry to hear of your experience. We are now aware of a problem with the toilet system and have resolved the matter. When booking can we suggest you ask for a quiet room and we can assist.Best regardsThe Avenue Team

Reviewer: Rassy | Wed 24th Apr 2024 | 3 days ago


Good quality- Rating 4/5

Very clean establishment very nice hosts would go back again good value for money breakfast was good pub on site was very good just needs a little bit updating with the Decorating but overall very good

Response

Thank you for your reviewKind regardsThe Avenue Team

Reviewer: Simon| Tue 23rd Apr 2024 | 4 days ago


Brilliant- Rating 5/5

Excellent location for the high St shops bars etc.Excellent Breakfast 5 star.

Response

Thank you for your reviewKind regardsThe Avenue Team

Reviewer: Christopher| Mon 22nd Apr 2024 | 5 days ago


Excellent - Rating 5/5

Fully recommend this hotel. Clean, quiet, comfortable and cheerful helpful staff.

Response

Thank you for your reviewKind regardsThe Avenue Team

Reviewer: Robert H | Mon 22nd Apr 2024 | 5 days ago


Leisurely stay - Rating 5/5

Nice Hotel very comfortable room excellent breakfast plenty of choice great location for whatever you want to do would stay here again if we were to return thankyou

Response

Thank you for your reviewKind regardsThe Avenue Team

Reviewer: I Y | Sun 21st Apr 2024 | 6 days ago


Great hotel - Rating 5/5

It's our 3rd time staying here. It's a great value hotel. Everything you need for a stay for a night out. Rooms are clean, showers are amazing. Staff are friendly & helpful & bar is very reasonable prices.

Response

Thank you for your reviewKind regardsThe Avenue Team

Reviewer: Richard D | Sun 21st Apr 2024 | 6 days ago


Great- Rating 5/5

Stayed for 2 nights, met up with friends for the weekendMartin and his wife were really friendly and made us feel welcome. Room and bathroom nice and clean.Good breakfast, everything you could want.Nice little bar for a nightcap after we’d been out in town for a meal. Close to town centreThanks for a nice stay.

Response

Thank you for your reviewKind regardsThe Avenue Team

Reviewer: Jon L | Sun 21st Apr 2024 | 6 days ago


Hotel sray - Rating 4/5

Clean and pleasant room would stay there again good value

Response

Thank you for your reviewKind regardsThe Avenue Team

Reviewer: Ted T | Fri 19th Apr 2024 | 1 week ago


Extra Information

  • Bar
  • Cots Available
  • Credit Cards Accepted
  • Daily House Keeping
  • Family Room Available
  • Free Parking
  • Free Wifi
  • Freeview
  • Golfcourse (within 2 Miles)
  • Linen And Towels Provided
  • Located In City Centre
  • Luggage Storage
  • Parking On-site
  • Sky Sports
  • Vegan Options Available
  • Vegetarian
  • Well Behaved Dogs Welcome
  • Wifi

General Policy

The Avenue Hotel

Terms & Conditions

Room Guarantee
On booking a room, a valid credit or debit card must be available duration of your stay must be given as a guarantee. By agreeing to these terms you agree that a pre-authorisation may be done on the given card. No monies will be taken from the card prior to arrival without consent from the card holder but will be used for none cancellations.

Cancellation Policy
All cancellations must made 1 pm the day before arrival to avoid charges. Failure will result in the first 24 hour charge of the complete booking for the room excluding breakfast.

Smoking Policy
The Avenue Hotel and Bar operates a strict no smoking policy. We do not offer smoking rooms. We do provide 24 hour access to an outdoor covered area for smokers. If we find any evidence of smoking in a room, a minimum fine of £50 will be applied.

Removed Room Itinerary items will be charged.
All damages, Breakages & Spoilage will be charged.

Car Parking
The Avenue Hotel and Bar offers free off-road parking to all of our guests and customers. The Avenue Hotel & Bar cannot accept responsibility for any damage or Theft that occur whilst parked on our property. Please do not leave any valuables in your car whether on display or not.

Room Keys
We kindly ask guests to leave their key fob at reception whenever they leave the hotel and re attach the fob with the keys on return. This allows us to keep a register of who is in the hotel at any one time in case of an emergency. Any lost keys will be charged.

Breakfast
Breakfast is not included in the price of your room. While booking your room on line or on the phone you will be given the option of adding breakfast to your room. If you do not add breakfast at the time of booking you are free to do so at any time.To avoid disappointment we ask that you order breakfast before 19.00 (7 pm) the day before breakfast is required. If breakfast is ordered, you can cancel this choice any time up until 19.00 (7 pm) the night before. Any cancellations after this time will be charged to your room as provision will have already been put into place.Please ask about timings on arrival if not informed.









Check In
Check in time is 15.00 (3 pm). If you would like to check in any earlier than this you must check prior to arrival. Early check-ins are subject to availability and cannot be guaranteed without prior agreement. Early check-ins may incur additional charges depending on the length of the extension. These charges are made at the management's discretion.

On arrival you will find that the front door to the property locked. There is a door bell to gain entry. On check-in you will be given door access to enter the door that will grant guests access 24 hours a day. (Guests must not give this to anyone who is not a booked in resident). Alternative you can access the hotel through the public bar during opening hours.

Check Out
Check out time is 10.30 am.
Late check outs are subject to availability and cannot be guaranteed without prior agreement. Late check outs may incur additional charges depending on the length of extension. These charges are made at the management's discretion.

Complaints Procedure
If you are not happy with any aspect of your stay or the service you receive please do not hesitate to speak to us about it. In the unlikely event that a problem does occur, it can often be rectified immediately. If you feel you are unable to speak to us about any problems that may arise you can write to us or e-mail the hotel directly. We will respond to all feedback.

Right to Refuse
Management reserves the right to refuse service to anyone without explanation of their actions. Any guests found to be causing a nuisance to other guests or staff will be asked to leave immediately without any refund. Management reserves the right to eject and person/s in breach of any of the above.

DRUGS
The Avenue Hotel operates a Zero-Tolerance Drugs policy. Anyone found in possession of any Illegal Substances will be asked to leave immediately Without a Refund. NO smoking of any substances is permitted any where on the premises.

Wi-Fi
Free Wi-Fi is available to our guests.

Valuables
The Avenue Hotelcannot accept responsibility for any loss or damage to any personal belongings while staying at the hotel.

Room Access
If staying for a long period of time or working unsociable hours please notify us on booking. We require access to your room every day.

Rates
All rates are subject to availability. Management reserve the right to change prices ofrooms without notice.

Minimum Stay
Management reserves the right to set a minimum stay value during busy periods or during.These will be displayed on our website if in effect.

Children
Children are welcome in all public areas of The Avenue Hotel and bar. Children must not be seated at the bar. Unfortunately, The Avenue Hotel and bar cannot be held responsible for the language of other guests although we do ask that all guests respect all other guests including those with children.

On-line Offers
The Avenue Hotel and Bar cannot accept responsibility for any errors displayed on-line. We will correct any mistakes brought to our attention as quickly as possible.